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Complaints Process

The Delburn Wind Farm will record, evaluate, investigate and mitigate complaints as required. A complaints evaluation and response plan has been developed, in accordance with the relevant standards and recommendations from the National Energy Infrastructure Commissioner. 

For further information please view our Complaint Investigation and Response Plan and Complaint Evaluation and Response Procedure.

The Delburn Wind Farm intends to: 

• promptly acknowledge complaints from members of the public and keep the complainant informed of progress, findings and outcomes
• deal with the complaint constructively and in a transparent and co-operative manner
• keep accurate records of the investigation process and communications with both the person making the complaint and any regulatory body that may require notification
• maintain positive relationships and encourage constructive, two-way communication with the community and external parties.

Submitting a Complaint

If you wish to make a formal complaint, please complete the online complaints form. Alternatively, you can download a copy of the complaint form and email ([email protected]) or send it into the office (66 Ridgway, Mirboo North VIC 38710). 

You can also call us via our free call number on 1800 676 428 or visit us at 66 Ridgway, Mirboo North. 

We will be in touch within two business days of receiving your complaint to discuss the next steps. When completing the Complaint Form, please ensure you include as much detail as possible about your issue.

Useful Info

• Complaint Investigation & Response Plan
  
  Complaint Investigation & Response Plan
  
• Complaints Procedure
  
  Complaints Procedure
  
• Online Complaints Form
  
  Online Complaints Form
  
• Download Complaints Form
  
  Download Complaints Form
  

Questions?

Contact our team if you have any questions about our complaints process.

Contact Us

Online Complaints Form