Complaints

Complaints Process

The Delburn Wind Farm will record, evaluate, investigate and mitigate complaints as required. A complaints evaluation and response plan has been developed, in accordance with the relevant standards and recommendations from the National Energy Infrastructure Commissioner.

For further information please view our Complaint Evaluation and Response Plan and Complaints Procedure Diagram.

The Delburn Wind Farm intends to:

promptly acknowledge complaints from members of the public and keep the complainant informed of progress, findings and outcomes
deal with the complaint constructively and in a transparent and co-operative manner
keep accurate records of the investigation process and communications with both the person making the complaint and any regulatory body that may require notification
maintain positive relationships and encourage constructive, two-way communication with the community and external parties.

Submitting a Complaint

If you wish to make a formal complaint, please complete the online complaints form. Alternatively, you can download a copy of the complaint form and email ([email protected]) or send it into the office (66 Ridgway, Mirboo North VIC 38710).

You can also call us via our free call number on 1800 676 428 or visit us at 66 Ridgway, Mirboo North.

We will be in touch within two business days of receiving your complaint to discuss the next steps. When completing the Complaint Form, please ensure you include as much detail as possible about your issue.

Useful Info

Complaints Process
Complaints Process
Online Complaints Form
Online Complaints Form
Download Complaints Form
Download Complaints Form

Questions?

Contact our team if you have any questions about our complaints process.

Online Complaints Form

If you require assistance in lodging a complaint or to learn more about the complaint investigation process, please visit email [email protected] or contact the Community Engagement Manager on 1800 676 428.

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About You

Your Name(Required)

First Last

Your Address

Street Address City State / Province / Region ZIP / Postal Code

Your Phone(Required)

Your Email Address(Required)

Email Address Confirm Email Address

Complaint Description

Applicable property reference (if known)

Please provide a description of the incident. (Please describe your concern as specifically as possible).(Required)

Date of concern

Time of concern

Prevailing weather or other conditions at the time of the concern

Does your concern relate to noise?(Required)

YES

What is the loudness of the noise?

What does it sound like?

Is it only heard at different wind speeds, wind direction or weather conditions?

Is it heard external to the dwelling only or can it be heard inside the dwelling?

Have you had any previous conversations with Delburn Wind Farm regarding noise levels?

Is there any specific action you would like from Delburn Wind Farm?

Do you have any other comments?

Comments

This field is for validation purposes and should be left unchanged.